Out of all the companies I've had to do admin with, surprise surprise, MTN is the one that makes me want to throw office furniture at the wall.Shit the bed. (However unladylike that might sound. A friend gave me the ..the bed part, and frankly this calls for a special type of vulgarity.)
Who'd a thunk it. MTN the worst company over and over and over again when it comes to basic customer service and efficiency.
Ten out of ten for efficiency and service, Discovery. By the way. Different market aside, at least you treat people with basic respect.
MTN has unwittingly delivered an 'un-activatable' 3G data card to me. A dud. This could've been avoided perhaps, but I have a SIM that is worthless. The SIM card, it does not work. They're meant to, after a maximum of 48 hours.
For a week now, I've had to phone them everyday to activate it.
It goes something like this:
“Hello, I'd like to reference the last call I made, and I know you only work here and most people don't call up MTN for chat, so you're dealing with grumpy people all day long...but what, pray fuck, are you people doing?”
Lady: reference number please.
Peas: 555 555 5.
Usually I have to repeat this 3 times.
Lady: What is the problem?
Peas: I have a SIM card that hasn't been activated yet, and I got this modem 10 days ago.
Lady: Please hold...
Peas: No no wait I know what you're about to do, don't put me on hol...
[That really irritating MTN jingle ensues – you know the one, oh you know it, lots of whistling.]
And for 27 minutes – my phone tells me so - I wait. On hold. Yesterday I luckily StumbledUpon this nifty little sketch pad on my computer and made my thoughts quite clear through the medium of digital drawing tools.
Lady: Y'ello?
Peas: Dear God.
Lady: Your card isn't activated.
Peas: See, I know that you silly bitch, that's why I'm phoning you.
I COULD'VE TOLD YOU THIS BEFORE YOU PUT ME ON HOLD. What I am asking you is PLEASE could you actually activate it. I was told yesterday head office was on it.
[pause]
Lady: I will get back to you.
Peas: Whatever. I'll phone you same time tomorrow and we'll have the same conversation.
How many REFERENCE NUMBERS CAN ONE GIRL HAVE? GOD YOU PISS. ME. OFF.
The last rant I had, come to think of it, was about MTN. Oh that's right, just after my smash and grab where they also didn't activate my phone SIM card. And I needed to practically send them a pint of my own blood on a Saturday evening to get it done before the next 7 days. The fucking furore and admin over that.
Maybe this happens with all cellphone companies in the world. But I am willing to bet that somehow, anyhow, not. Stranger things have happened.
In the meantime I'm going to rant about MTN so that I don't dangle myself off the edge of the balcony.
