Saturday, June 10, 2006
first for women step up to the plate
On getting my car repaired, I encountered a little glitch: a glitch that snowballed into a full-scale media war, actually.
I posted a very pissed-off blog entry indicating how insanely annoyed I was on collection of my car, with emphasis on my insurance company and pirate parts, which obviously caught their attention.
After phone calls, houndings and wondering whether I'd be assassinated and so forth, I told the company I would not, in any circumstances, remove this post from my blog. However, I promised if they had done their duty to rectify the problem, I would make it known.
They have followed up on my disastrous panel beater/pirated parts/insurance experience through care calls and have duly investigated the situation. Today, I recieved a care package from them.
(An aromatherapy massage, in case you were interested.)
What I have gained from this experience is this:
1) Bad customer service, if reported, or written about, can be rectified.
What they have gained:
1) They will check more thoroughly next time when it comes to vehicle warranties and such.
Thank you First for Women, I am happier driving around now. Here's to a better corporate relationship in the future.